For non-warranty requests:
*All non-warranty calls carry at least an initial Service Call Fee of $145 that covers the arrival of a technician for assessment, including up to the first 30 minutes of diagnostics. Each of the following has an additional $50 applied: Boulder City Travel, Lake Las Vegas Travel, Mount Charleston, and Locations on the Strip. Steam Showers, Saunas, and Attic Access each have a Service Call Fee of $175. Extra charges apply to any additional time and parts.
For all warranty requests:
*If work turns out not to be warranty-related, customer may be responsible for the cost of the service call and parts. For all warranty related to salt chlorine generator systems, customers will be charged for a service call ($145 charge) if the salt cell is dirty. Please clean salt cell thoroughly according to manufacturer directions before technician arrives.
Estimate requests:
*Estimates that are not a diagnostic call may qualify for a credit of the service call if the estimate is accepted. A diagnostic call is any time the technician must use tools or determine what is wrong. However, if the technician needs to determine the problem first, the service call is a diagnostic call, and does not qualify for a credit of the service call. As a general rule, if pictures and measurements are all that is needed to generate the price, it is an estimate, and a credit for the service call will be on the estimate.
*A credit card is required to secure all service requests. No Service Request will be scheduled without a valid credit card.
*You will receive another text/email the day before the date and time your Work Order is scheduled. Also, to keep you updated on the status of your service, you will receive a text/email when the Technician is on their way.
Notice from Nevada State Contractors Board that Owner-Occupied Private Residences have certain rights:
RESIDENTIAL CONSTRUCTION RECOVERY FUND
Payment may be available from the Recovery Fund if you are damaged financially by a project performed on your residence pursuant to a contract, including construction, remodeling, repair or other improvements, and the damage resulted from certain specified violations of Nevada law by a contractor licensed in this State. To obtain information relating to the Recovery Fund and filing a claim for recovery from the Recovery Fund, you may contact the State Contractors’ Board at the following location:
State Contractors’ Board
2310 Corporate Circle, Suite 200
Henderson, NV 89074
Telephone number: 702-486-1100